Terms and Conditions
What you can expect from us, and what we ask of you, when you book a call or buy a plan
Last updated: 2 October 2026
- These terms apply to everything you book or buy from iQuit on myiquit.com (the Service).
- By booking a free call or buying a plan, you accept these terms.
- The Service is offered in English to people aged 18 or over.
- We may update these terms. The version published on the day you buy applies to that purchase.
- The free call is a no-cost, no-commitment conversation to see whether the specialist feels like the right fit.
- Each person has one free call. If it did not feel right, you can ask for a different specialist and book one more free call with someone else.
- You will get a confirmation by email, and reminders before the call. If you cannot make it, reply to the email or book another time.
- You can pay for a single session, or choose a plan: Check-in (2 sessions a month), Committed (4 sessions a month), Committed for 3 months (12 sessions, paid once) or All-In (4 sessions a month, plus messages with your specialist on working days).
- Your price depends on your market, which we work out from where you are connecting from. The price you see is the price you pay. At checkout, Stripe may show the same amount converted into your own currency.
- Payments are processed by Stripe. iQuit never sees or stores your card details.
- Monthly plans renew automatically every month until you cancel. You can cancel at any time before the next renewal by writing to help@myiquit.com; the plan then ends at the end of the period you have paid for.
- You will receive your video call link and any further instructions by email before your session.
- If you are a consumer, you can withdraw from a purchase within 14 days without giving a reason, by writing to help@myiquit.com.
- Because your sessions start straight away at your request (you confirm this at checkout), if you withdraw within those 14 days you pay only for the sessions already delivered. We refund the rest.
- Sessions are 1:1 video calls with your specialist.
- You can reschedule or cancel a session free of charge up to 24 hours before it starts.
- A session cancelled or missed with less than 24 hours' notice is not refunded and counts as delivered.
- If iQuit needs to cancel or move a session, you will be offered a new time or a refund for that session.
- iQuit's programs are coaching and support services. They are not a substitute for medical, psychiatric, or emergency care, and iQuit is not an emergency or crisis service.
- If you are in crisis or at risk of harm, please contact your local emergency services instead of booking a session.
- If you drink heavily every day, stopping suddenly can be dangerous: talk to a doctor before you stop.
- You are responsible for sharing any health information relevant to your program honestly, and for consulting a doctor before making significant changes to alcohol, tobacco, or dietary habits if you have an underlying medical condition.
- You must be 18 years of age or older.
- Sessions are a respectful, judgment-free space. Abusive or threatening behaviour toward a specialist ends the session without a refund.
- Sessions are not recorded unless you and your specialist both agree. Any recording is for your personal use only and may not be shared.
- iQuit does not promise any particular result: how far you get also depends on your own follow-through between sessions.
- To the extent the law allows, iQuit's liability is limited to the amount you paid for the session or plan concerned.
- Nothing in these terms limits any right you have under mandatory consumer protection law.
Important Notes
You must be 18 or older to book a call or a session.
iQuit provides coaching and support, not medical, psychiatric, or emergency care. If you are in crisis, contact your local emergency services.
You will need a stable internet connection, a camera, and a microphone to join your call or session.
Governing Law: These terms and conditions are governed by Portuguese law, without affecting the mandatory consumer rights you have where you live.
Dispute Resolution: In case of a dispute, consumers may also refer the matter to a Consumer Dispute Arbitration Centre, to the EU Online Dispute Resolution platform, or to the relevant consumer protection authority in their own country.
Data Protection
Your personal data is processed in accordance with our Privacy Policy.
By booking a call or buying a plan, you confirm that you have read and accept these terms and conditions. If you have any questions, please contact us before you book.